Important Notice: Action Required for Your Mobile App plus Support & Warranty Changes

September 2, 2026

As previously shared, on July 15, 2026, LXE Hearing, Inc. and its four related U.S. companies each entered into a separate assignment for the benefit of creditors under California law and began winding down their U.S. operations. For simplicity, this notice refers to those companies collectively as “LXE Hearing.” This decision followed extensive efforts to restructure the business and pursue strategic transactions to maintain support for our customers.

We are writing today to provide important details on what this means for your device, software, support and warranty coverage moving forward.

Your Hearing Aids and App

Your hearing aids are expected to continue functioning for hearing amplification and core daily use utilizing local on-device controls or your last saved local profiles.

However, support for the mobile App is changing:

App Support Changes: The Lexie App will be removed from app stores and its cloud connectivity will be deactivated on October 8, 2026. The Eargo App will be removed from app stores and its cloud connectivity will be deactivated on October 22, 2026. Customer and technical support for both Apps will remain available through October 22, 2026. For both Lexie and Eargo, Version 9 of the App is expected to remain functional locally on the phone on which it is installed, if installed and synchronized before the applicable date. It will no longer receive software or security updates and future operating-system compatibility and functionality cannot be guaranteed. Older versions will cease to function when cloud connectivity is deactivated.

App Store Removal

Lexie App: The App will be removed from app stores and cloud connectivity will be deactivated on October 8, 2026.
Eargo App: The App will be removed from app stores and cloud connectivity will be deactivated on October 22, 2026.

Important: After the applicable date, you will not be able to download or re-download that App.

Action Required Before App Store Removal (October 8 for Lexie; October 22 for Eargo)

Update your App to the latest version (v9.0) via your phone’s app store (see FAQs below).
Open the App to confirm your preferred volume settings, defaults, and local profiles.
Open the App while connected to the Internet and your hearing aids to synchronize these configurations for offline use.

User Manuals and Help Guides

A digital archive containing Lexie user manuals and product guides is available at lexiehearing.com/us until October 30, 2026. Eargo user manuals and product guides are available at eargo.com until October 30, 2026. User manuals and guides for Go Hearing products will be available for download at gohearing.com until October 22, 2026.

Please download and save any relevant manuals and guides to your personal device before the applicable date to ensure you retain access to them.

Customer & Warranty Service

Customer Services

Our customer service representatives will remain available to assist you until October 22, 2026. Lexie customers can reach us at support@lexiehearing.com or 1-800-499-1336. Eargo customers can reach us at support@eargo.com or 1-615-299-5632.

Warranty Services

On or before September 15: Submit any warranty or repair request through Customer Services as normal. Each request will be evaluated under the warranty terms applicable to your purchase.
After September 15: New warranty or repair requests will no longer be accepted. If you believe you have a monetary claim against an LXE Hearing company, submit a completed Proof of Claim with supporting documentation to the Assignee at the address or email below no later than 5:00 p.m. Pacific Time on January 31, 2027.

ABC SPV IX LLC, as assignee for the benefit of creditors of the applicable LXE Hearing company.
514 Via de la Valle, Suite 210, Solana Beach,
CA 92075, United States
Email: claims.sgi@jsheld.com

Important: Because each LXE Hearing company has a separate ABC estate, file against the specific legal entity responsible for the obligation. Filing against one company does not constitute filing against another; submit a separate Proof of Claim for each company against which you assert a claim. Filing a Proof of Claim does not guarantee payment.

For over a decade, Eargo, Lexie and Go have been dedicated to democratizing access to high-quality hearing care. It is with a heavy heart that we reach the end of this journey and are unable to continue supporting our customers beyond October 2026. Thank you for placing your trust in us over the years.

Sincerely,

The LXE Hearing Team

FAQs

General Operations

What is the current status of LXE Hearing, Eargo, and hearX USA?

On July 15, 2026, LXE Hearing, Inc., Eargo, Inc., Eargo Hearing, Inc., Eargo Screening, LLC and hearX USA, Inc. each entered into a separate Assignment for the Benefit of Creditors (ABC) under California law. An Assignee is currently overseeing the companies’ assets, evaluating potential asset sales, and managing an orderly wind-down. This decision followed extensive efforts to restructure the business and pursue strategic transactions to maintain support for our customers.

Will my hearing aids continue to work?

Your hearing aids are expected to continue functioning for hearing amplification and core daily use utilizing local on-device controls or your last saved local profiles.

Can I continue to use the Lexie or Eargo mobile Application to adjust my hearing aids?

If you update to Version 9 before the applicable removal date (October 8, 2026, for Lexie; October 22, 2026, for Eargo), the App is expected to continue supporting its local functions on that phone. Please update before the applicable date; after that date, the App will be removed from app stores and will no longer be available for download or updates.

What happens to my mobile application after the applicable removal date?

The Lexie App will be removed from app stores and cloud connectivity will be deactivated on October 8, 2026; the same will occur for the Eargo App on October 22, 2026. After the applicable date, you will not be able to download or re-download that App.

If you have Version 9 installed and synchronized before the applicable date: The App is expected to continue operating locally on that phone, subject to future device and operating-system compatibility.
If you are on an older version: The App may cease to function entirely.

How do I update the App to the most recent version?

Google Play Store

Open the Google Play Store app on your Android device.
Tap your profile icon in the top-right corner.
Tap “Manage apps & device”.
Tap the “Manage” tab (near the top).
Look for the Lexie or Eargo App in the list of apps with available updates. If it is not listed under “Updates available,” it is already up to date.
Tap your App, then tap the “Update” button next to it.
Wait for the download and installation to finish — you’ll usually see a progress indicator.
Once complete, open the App to confirm it launches correctly with the update.
Select Profile for Lexie or Menu for Eargo, then scroll to the bottom to confirm the App version is v9.0.

Apple App Store

Open the App Store icon on your iOS device.
Tap your profile icon in the top-right corner.
Tap App Updates.
Look for the Lexie or Eargo App in the list of apps with available updates. If it is not listed under “Updates available,” it is already up to date.
Tap the UPDATE button.
Wait for the download and installation to finish — you’ll usually see a progress indicator.
Once the update is complete, open the App to confirm it launches correctly with the update.
Select Profile for Lexie or Menu for Eargo, then scroll to the bottom to confirm the App version is v9.0.

How do I ensure my current settings are saved for offline use?

To ensure your current settings are available for offline use, please follow these steps:

Update your app to Version 9 (see instructions above) before the applicable removal date: October 8, 2026, for Lexie; October 22, 2026, for Eargo.
Open the main controls screen of the App and ensure you are connected to the internet.
Open the App while connected to the Internet and your hearing aids so that your current settings can synchronize for offline use.

Returns, Refunds & Claims Process

What is the return policy for non-defective products?

Under the terms and conditions of your direct purchase, the standard return period for a non-defective product is forty-five (45) days from the date you received the device.

What happens if my return request is submitted after the 45-day period?

Requests received more than 45 days after delivery fall outside our standard return policy. If you believe you have a claim for a refund or payment against an LXE Hearing company, you may submit a completed Proof of Claim with supporting documentation to the Assignee no later than 5:00 p.m. Pacific Time on January 31, 2027. File against the specific legal entity responsible for the obligation, and submit a separate Proof of Claim for each company against which you assert a claim.

ABC SPV IX LLC, as assignee for the benefit of creditors of the applicable LXE Hearing company.
514 Via de la Valle, Suite 210, Solana Beach,
CA 92075, United States
Email: claims.sgi@jsheld.com

Does submitting a Proof of Claim guarantee a refund?

No. Submitting the Proof of Claim form allows your claim to be reviewed by the Assignee, but it does not mean the claim has been approved or will be paid.

Customer Support

How do I contact customer support after October 22, 2026?

Customer support for LXE Hearing will no longer be available after October 22, 2026. Lexie customers should visit lexiehearing.com/us prior to this date to download and save all relevant user manuals and guides to their personal device for future reference. Eargo customers should visit eargo.com before October 22, 2026 to download and save their manuals and guides. User manuals and guides for Go Hearing products will be available for download at gohearing.com until October 22, 2026.

Will my App still be supported after the applicable removal date?

After the applicable removal date, Version 9 is expected to remain functional locally on the phone on which it is installed if installed and synchronized before that date. It will no longer receive software or security updates or technical support. Future functionality and compatibility with phone operating-system updates cannot be guaranteed.