For over a decade, Eargo, Lexie and Go have been dedicated to democratizing access to high-quality hearing aids and care. Today, we write with a heavy heart to share some difficult news about the future of that journey.
Our parent company, LXE Hearing, has begun a wind-down of its US operations. This decision follows extensive efforts to restructure the business and pursue strategic transactions to maintain support for our customers. Unfortunately, despite these efforts, we were unable to identify a viable path forward and have made the difficult decision to wind down the US business.
You’re our valued customer and our priority right now is to handle this transition with the transparency and respect you deserve. Here is what this means for you moving forward:
We are incredibly grateful for the trust you placed in us and for your support in our mission over the years. Thank you for your patience as our team works diligently to support you through this transition.
Sincerely,
The LXE Hearing Team
At this time, your mobile application will continue to operate normally to support your hearing aids. We are currently developing a long-term transition plan for our applications and will ensure we share additional information with you before any changes take place.
The app is currently still available for download. However, please note that it will not be available indefinitely. We are actively working on a long-term transition plan for our applications and will be sure to notify you well in advance before download support stops.
While we are working on a long-term transition plan for our software, the notice doesn't explicitly state whether there will be any future software or firmware updates to fix bugs or maintain compatibility with new phone operating systems.
Our customer service representatives will remain available through at least September 15th. They are fully equipped to help you with troubleshooting, processing eligible refunds, and assisting with active warranties. While we cannot guarantee support services beyond this two-month window, we are actively evaluating our options and will update you as plans develop.
We will continue to process warranty claims submitted through September, 15th. We are currently developing plans for how warranties will be administered after this period and will provide you with more information as those plans take shape.
If you need replacement parts (such as tips, domes, or wax guards), please reach out to our customer service team. During this transition period, our team will do our absolute best to accommodate your requests, but service may be limited based on our available inventory and resources.
All future updates and important information regarding our transition plans will be sent directly to your email. Please take a moment to ensure we have your current email address on file so you don't miss any updates. You can update your e-mail on file either through our App or by reaching out to Customer Service.
Bringing together expertise in product design and technology innovation to disrupt and reimagine the hearing industry to the benefit of the people who need it most. Our portfolio brands offer a full suite of industry-leading hearing technology: from detection and diagnosis, to intervention of hearing loss.
Eargo is the pioneer in offering hearing aids direct to consumers. Eargo's innovative, virtually invisible products address the major challenges of traditional hearing aid adoption, including social stigma and accessibility.
Lexie Hearing® is the #1 OTC hearing aid brand in the U.S and was named among the 100 Most Influential Companies by TIME in 2023 for the innovative OTC hearing aid technology offered in its Powered by Bose line of products and meaningful impact on hearing health. Lexie products are clinically proven and are sold in more than 16,000 leading retail stores nationwide.
hearX® is an industry-leading health technology company, creating clinically-validated, affordable and mobile technologies for hearing loss detection and diagnosis, without the requirement for a soundproof booth. hearX technologies are used in over 70 countries globally for early detection and intervention.
Vision
Championing hearing wellness for everyone, everywhereMission
To revolutionize hearing wellness through innovation, ensuring everyone has access to affordable, life-enhancing solutions.Values
Be Bold • Be Real
